K33 Markets
Terms & Conditions
Summary
Thank you for choosing K33 Markets AS ("K33 Markets").
K33 Markets is a cryptocurrency broker, enabling customers to buy, sell and store cryptocurrency.
K33 Markets operates distinct services:
- OTC Trading Platform
- Vault service (custody) (see Section 8)
K33 Markets is the counterparty for all trades with customers, meaning that the customers buy from and sell to K33 Markets.
These terms of use constitute an agreement, and govern the relationship between you or the company you are acting on behalf of (hereinafter the "Customer") and K33 Markets. By creating an account with K33 Markets, and by clicking "I accept K33 Markets terms of use", the Customer confirms that these terms of use are read and agrees to use the account and K33 Markets’ services in accordance with these terms. The Customer shall ensure that these terms of use are understood before using K33 Markets’ services.
The most important terms are:
- K33 Markets is subject to Norwegian law, including the anti-money laundering regulations, as well as ongoing supervision by the Norwegian Financial Supervisory Authority. This means that K33 Markets must perform a thorough KYC (Know Your Customer) verification. K33 Markets will ask for information related to the Customer and uses PEP lists, sanction lists, blockchain forensic tools and publicly available data from SoMe etc. for verification purposes. K33 Markets will share relevant information with public authorities whenever required. Transactions may be delayed due to the KYC verification.
- K33 Markets reserves the right to terminate or not accept orders on any grounds, and will in particular not accept orders from the Customer if K33 Markets has reason to question whether the Customer is being scammed.
- The Customer is responsible for all the risks associated with the purchase, sale, and storage of cryptocurrency and K33 Markets is not liable for any damages, losses, or other costs that may arise as a result of the Customer's use of its services.
- The Customer is fully responsible to provide accurate and complete instructions to K33 Markets regarding transactions. Inaccurate/insufficient instructions may result in delays and/or loss of funds. K33 Markets is not liable for loss or damages resulting from inaccurate/insufficient customer instructions.
- If the Customer uses a wallet from a third party, the Customer is responsible for looking after their own "private keys", as well as their backups. If the Customer loses its "private key", without having backups, they will permanently lose their cryptocurrency at the same time.
- The Customer is solely responsible for complying with laws and regulations that apply to them, including reporting any gains and losses on trading in cryptocurrency, as well as any assets, to relevant tax authorities.
- The Customer does not have a right of cancellation ("angrerett") for the purchase and sale of cryptocurrency.
- All and any virtual currencies stored in custodial wallets provided by K33 Markets are legally and beneficially owned by the relevant customers, and can as such not be seized by K33 Markets’ creditors. K33 Markets is merely the custodian of the customer's private keys to any such custodial wallets.
1. About K33 Markets
1.1 K33 Markets is subject to Norwegian law, including the money laundering regulations, as well as supervision by the Financial Supervisory Authority. The company is registered as an exchange and custody service for virtual currency. More information can be found on the Financial Supervisory Authority's website here.
2. Who Can Use the Service
2.1 In order to use K33 Markets’ services, the Customer must be at least 18 years old and able to enter into agreements. The Customer must also have read and agreed to the contents of the terms of use.
2.2 The Customer should carefully assess whether, based on their financial situation and its understanding of the service's risk, it is suitable and willing to trade in cryptocurrency, before using K33 Markets’ services.
2.3 K33 Markets reserves the right to reject any customers at its own discretion, e.g. because K33 Markets considers that it cannot deal with the customer legally, technically or otherwise.
3. Account
3.1 In order to buy or sell cryptocurrency on K33 Markets’ platform, the Customer must create an account. When the Customer creates an account, the Customer is required to identify itself with inter alia their name, account number and to provide cryptocurrency addresses. All information provided must be correct, accurate, complete and up to date. K33 Markets is not liable for any losses that may occur as a result of incorrect information provided by the Customer.
3.2 K33 Markets will carry out KYC (Know Your Customer) verifications prior to the creation of accounts. For corporate accounts the KYB (Know Your Business) will include all Ultimate Beneficial Owner and contact persons. In this process, K33 Markets will also check formal signing rights and may request the Customer to provide relevant documentation (e.g. power of attorney).
3.3 Each customer can only create one personal account. The account is strictly personal and may not be transferred to others. Creating fraudulent accounts is forbidden.
3.4 Customers may create corporate accounts. The Customer is not allowed to mix personal and corporate funds in the corporate accounts. Corporate accounts shall not be used for personal trading.
3.5 The Customer is responsible for all activities that occur in connection with its account and K33 Markets is not liable for any loss or damage that results from the Customer's failure to maintain the confidentiality of their account.
3.6 By creating an account with K33 Markets, the Customer accepts that it is solely responsible for all activity that occurs in its account.
4. Customer Responsibilities and Risks
4.1 K33 Markets offers services relating to trade and storage of virtual currencies (e.g. bitcoin and ether). There is a high risk associated with buying/selling and owning cryptocurrency. Cryptocurrencies are highly risky and speculative products, and investments, therefore, involve a high risk of loss. The Customer must take responsibility for its financial situation and risk tolerance. Historical value development and returns cannot be used as an indicator of future development and returns. A rule of thumb is to not trade for, or store more than one can tolerate losing in its entirety.
4.2 Investment and trade in cryptocurrency also involves the risk of being exposed to hacking and fraud. If the Customer loses its cryptocurrency as a result of such activities, the Customer solely bears this loss.
4.3 If the Customer does not make use of K33 Markets’ custodial wallet, but of a third-party custodial wallet, the Customer is fully responsible for the security associated with that wallet. Here under the Customer is responsible for safeguarding "private keys" as well as their backups. If the Customer loses such a private key, without having backups, it will permanently lose its cryptocurrency at the same time. The Customer is encouraged to never share its own private keys with anyone, nor with K33 Markets. K33 Markets will never ask for private keys, "mnemonic phrase" or equivalent.
4.4 K33 Markets is completing transactions based on the Customer's instructions. The Customer is fully and solely responsible to provide accurate and complete instructions. This includes providing the correct address for sending/receiving funds, specifying the network to be used for transfer of a token and checking that the crypto sent to the Customer's wallet is supported by K33 Markets’ storage solution. Balance of non-completed transactions due to inaccurate/insufficient instruction and/or Customer's lack of feedback are kept in K33 Markets’ bank accounts or cryptocurrency wallet until settlement or return of funds. For NOK, the balance of non-completed transactions will be transferred to the client account after 24 hours. Unless it is specified by the Customer, K33 Markets will always transfer on the token's native network. For instance, ETH's native network is ERC20 and MATIC's native network is Polygon.
4.5 K33 Markets advises the Customer to complete its own whitelisting processes prior to sending funds to K33 Markets’ account/address or the Customer's own wallet address. This can be done, for example, by sending a small transaction first, and then sending the rest of the amount. It is the Customer's sole responsibility to complete its own whitelisting processes for K33 Markets’ account/address.
4.6 K33 Markets is not liable for any loss, damage or coverage of any kind of cost associated with the Customer's use of its services. See further on limitation of liability in Section 13 below.
4.7 K33 Markets reserves the right to accept or reject to undertake a transaction or to stop active orders and/or reject to provide its services to a specific customer at its own discretion. K33 Markets will provide the basis for the rejection to the extent not prohibited by law or by order of court, government agency or regulatory body. Reasons for rejection may, for example, be the Customer's lack of liquidity, errors in pricing, that rejection is required by law or by any court of competent jurisdiction, any public authority or regulatory body requesting the same, or exceptionally abnormal fluctuations in the market that prevent a normal flow of trade. K33 Markets may also reject the Customer to trade if K33 Markets has a strong suspicion that the Customer is scammed. If K33 Markets refuses to undertake a transaction, the Customer will be contacted by K33 Markets for the return of the funds to the extent not prohibited by law or by order of court, public authority or regulatory body.
4.8 K33 Markets strives to complete transactions as quickly as possible. However, transactions may be delayed as a result of compliance requirements or delays in the crypto network. K33 Markets is not liable for any delays or for changes in exchange rates that may occur before the transaction is executed by K33 Markets.
5. Trading Platform
5.1 K33 Markets provides a variety of methods for executing trades. One method offered is buying and selling cryptocurrencies through a Request for Quote (RFQ) system on our online platform.
5.2 RFQ stands for "Request for Quote". In the context of cryptocurrency trading, an RFQ is a method by which a customer requests a specific price quote for buying or selling a certain amount of a cryptocurrency. The RFQ system allows the customer to know the price before deciding to proceed with the trade
5.3 All RFQs are executed based on the specific instructions of the customer. Customers are responsible for the accuracy of their RFQs.
5.4 K33 Markets cannot be held liable for any misinterpretations or misunderstandings arising from unclear or incorrect RFQ submissions.
5.5 A quote provided in response to an RFQ gives the customer the right, but not the obligation, to execute the trade at the quoted price. This right is valid for the amount of seconds that the quote is displayed on the platform. If the customer does not execute the trade within this period, the quote may be subject to change.
5.6 K33 Markets reserves the right to requote if market conditions have changed, including increased volatility or decreased liquidity.
5.7 K33 Markets uses several third-party APIs in its platform, for example to calculate the exchange rate on virtual currency. Therefore, K33 Markets cannot guarantee that the prices shown are accurate or correct. Trading is conducted at the Customer's own risk and expense.
5.8 Payment must be made from a bank account in the Customer's name and the payment must be marked with the correct reference. Transfers from bank accounts other than the Customer's own will be rejected.
5.9 The Customer can cancel an order as long as it have not completed payment. Virtual currency transfers are final and after payment is made, reversing is not possible. See Section 16 on the right of cancellation. K33 Markets is not liable for any losses that may occur if the Customer has provided incorrect addresses.
5.10 K33 Markets specifies at all times the price for the purchase and sale of the various virtual currencies offered on the platform. All costs and fees for the exchange, except the transaction fee, are included in the price quoted. The transaction fee is stated in the order form when the order is being placed.
6. Text Trading
6.1 K33 Markets provides a text trading service that allows customers to submit requests to buy or sell a specific amount of currency through our official channels.
6.2 K33 Markets' official channels for text trading include our chat on the trading platform, Signal, and Telegram.
6.3 The quote gives the customer the right, but not the obligation, to execute the trade at the quoted price. This right is valid for the amount of time that the quote is displayed on the platform, which is typically a few seconds.
6.4 K33 Markets reserves the right to requote if market conditions have changed, including increased volatility or decreased liquidity.
6.5 Customers may only use these official channels for text trading. Any other channels or methods of communication will not be accepted.
6.6 K33 Markets provides a text trading service that allows customers to submit requests to buy or sell a specific amount of currency through our official channels.
6.7 K33 Markets reserves the right to terminate text trading through any of our official channels at any time and for any reason.
7. Voice Trading
7.1 K33 Markets provides a voice trading service that allows customers to speak directly with our trading desk and receive a quote for a specific amount of currency.
7.2 The quote gives the customer the right, but not the obligation, to execute the trade at the quoted price. This right is valid for the amount of time that the quote is displayed on the platform, which is typically a few seconds.
7.3 K33 Markets reserves the right to requote if market conditions have changed, including increased volatility or decreased liquidity.
7.4 All voice requests will be recorded for compliance and training purposes. If the customer does not wish to be recorded, they may use the online trading system instead.
7.5 The service is offered during business hours (weekdays (not public holidays) between 9 a.m. and 5 p.m) on best effort and after business hours on availability.
7.6 Voice trading is currently in beta and is only available to a select group of customers. As with any new product, there may be some bugs or issues that need to be worked out. K33 Markets reserves the right to terminate the beta launch at any time and for any reason.
7.7 K33 Markets cannot be held liable for any misinterpretations or misunderstandings arising from unclear or incorrect voice trading submissions.
7.8 K33 Markets is not responsible for any losses incurred by customers as a result of using the voice trading service.
7.9 Customers are responsible for the accuracy of their voice trading requests.
General Terms for Purchase and Sale
7.10 Unless agreed otherwise between the customer and K33 Markets prior to executing the trade, K33 Markets charges a fee of the purchase amount in case of purchase or sale amount in case of sale prior to executing the trade.
7.11 Alternatively, the Customer may ask for a price offer / request for quotation (RFQ). Quotations are only valid for 20 seconds unless otherwise agreed between the Customer and K33 Markets or withdrawn by K33 Markets prior to the Customer's confirmation. The quotation will include all trading fees.
7.12 If quotations provided by K33 Markets during the purchase and sale processes are way off market or are obviously mistaken, these quotations are not binding upon K33 Markets, and no agreement will be entered into even if confirmed by the Customer before withdrawn by K33 Markets.
7.13 The Customer will be asked to confirm the wallet address and the network. K33 Markets will always assume the token's native network if not specified. When all withdrawal rules are satisfied (see Section 9), the amount will be transferred to the wallet.
8. Vault Service
8.1 For certain customers, K33 Markets offers storage of cryptocurrency in custodial wallets, a service called Vault (Vault service). Each Vault customer is provided with an individual wallet that can be monitored on any block explorer using their own unique address per token and blockchain network.
8.2 K33 Markets currently uses technology provided by Fireblocks in its Vault service and all coins are held securely in a multi-signature setup. Fireblocks provides merely the underlying technology to K33 Markets for its Vault service and does not have access to the funds stored in customer wallets.
8.3 The Customer is free to deposit / send crypto to their wallet at any time. However, the Customer bears the responsibility to ensure that the token it is transferring is supported by K33 Markets. K33 Markets may decide to withdraw support for custodyof a coin. If such a case arises, K33 Markets will offer the Customer the opportunity to either sell or withdraw the funds.
8.4 The Customer can withdraw crypto from its wallet. Withdrawals are to be completed in interaction with K33 Markets representatives and subject to withdrawal rules, see Section 9.
8.5 In the case of a change of the custody set up, the Customer will be notified. A reasonable period will be provided for the Customer to move their funds. If there is a balance on the Customer's wallet after this period has elapsed, migration will be done by K33 Markets on behalf of the Customer. Wallet addresses corresponding to the new wallets might be different. The Customer will be informed of the addresses for the new wallets. It is the Customer's responsibility solely to ensure that correct and updated addresses are provided as part of transaction instructions.
8.6 Wallet addresses are active (can receive funds) unless notified otherwise. K33 Markets is not responsible for tokens transferred to a wallet address after termination/cancellation of an address has been communicated to the Customer.
8.7 On chain transaction costs: When withdrawing funds from the vault, the user is responsible to cover all transaction costs related to the transfer on the blockchain. It is the responsibility of the Customer to have sufficient funds available in the right token to process a withdrawal request. When processing a withdrawal, K33 Markets will, unless otherwise agreed in writing, decide on the right level of fee on a best effort basis.
8.8 Funds from forks/air drops will be distributed by K33 Markets on best effort. K33 Markets will never keep the fork-coins/air-drops to itself. However, K33 Markets does not guarantee access to these funds, unless otherwise agreed in writing. The Customer can always withdraw funds to a self-custodial wallet prior to a fork/airdrop to ensure access.
8.9 K33 Markets will provide necessary information for the understanding of the Vault service, however, due to security reasons, K33 Markets or affiliates will not disclose or respond to request for information regarding internal procedures including but not limited to multi-signature and personnel.8.10 The Vault service has a fee of $99 per month and the billing period can be set to monthly or yearly. Payments for the Vault servicewill not be refunded within the current billing period.
9. Withdrawals
9.1 K33 Markets shall not freeze or transfer customer funds without the Customer's consent, unless such is required by law or by any court of competent jurisdiction, any government agency or regulatory body lawfully requesting the same. The customer will be informed in writing to the extent such is not prohibited by law or by order of court, public authority or regulatory body.
9.2 K33 Markets’ standard withdrawal rules for all withdrawals implies:
(i) the receiving address/account must be whitelisted (Clause 8.6-8.8),
(ii) the Customer must inform K33 Markets of their intention to withdraw using the withdrawal tool in the trading platform, and
(iii) after the withdrawal is completed, K33 Markets shall notify the Customer.
9.3 Whitelisting FIAT Accounts: FIAT accounts will be whitelisted as part of the KYC verification. However, if the Customer wishes to use a different bank account, K33 Markets will need to verify that the bank account belongs to the correct person or company. This process requires asking the Customer of necessary information.
9.4 Whitelisting custodial wallet: The Customer must send an intention to whitelist a wallet address to K33 Markets support e-mail address markets@k33.com. This email must come from the same e-mail that the account is registered under. A small transaction is sent to the Customer's wallet. The Customer is notified by e-mail that a test transaction has been transferred. K33 Markets asks the Customer to state the amount that was transferred. Once the Customer confirms the correct amount, K33 Markets completes the whitelisting process.
9.5 Extra verification processes such as direct calling / video calling with the Customer might be necessary and may delay the process of withdrawal.
9.6 K33 Markets is not liable for any damages or losses arising from withdrawals from the Customer's wallet if all the standard and additional withdrawal rules are followed and met. This includes situations where the Customer may be acting under oppression, extortion, drugs or alcohol influence, or similar. In case K33 Markets suspects this situation prior to the withdrawal, K33 Markets reverses the right to not complete the withdrawal until the Customer's sanity and/or safety is verified to a satisfactory level.
9.7 K33 Markets is not liable for withdrawals done based on faked documents and/or hacked e-mail address. It is the Customer's responsibility to maintain its email accounts safe and to inform K33 Markets if accounts have been compromised.
9.8 K33 Markets is not responsible for delays occurring as a result of the customer's bank in FIAT money withdrawals.
10. Protection in Case of Bankruptcy
10.1 K33 Markets will ensure that the customer's assets are kept separate from K33 Markets’ own assets and as far as possible protected from K33 Markets’ other creditors.
10.2 All and any virtual currencies stored in custodial wallets are legally and beneficially owned by the relevant customers, and can as such not be seized by K33 Markets’ creditors. K33 Markets is merely the custodian of the Customer's private keys to any such custodial wallets.
10.3 The Customer's FIAT money in NOK will go via K33 Markets’ client account, while FIAT money in other currencies will go via separate bank accounts ("Customer Account"). Funds can also be kept on the Customer Account for future transactions and to cover fees. K33 Markets is obliged on an ongoing basis to keep such funds separate from K33 Markets’ own funds, so that the customer's fiat money will be protected against K33 Markets’ creditors through separatist right. K33 Markets is further obliged on an ongoing basis to keep an overview of the individual customer's balance on the Customer Account. K33 Markets can spread the customers' total deposits across several Customer Accounts in several Norwegian banks. The individual bank has waived the right to offset against any funds in the Customer Account for NOK.
10.4 The customer agrees that K33 Markets can act as counterparty with the seller/buyer and other external custodians for the individual virtual currencies when carrying out purchase and sale processes. In such cases, K33 Markets will act as a representative for the customer. This means that K33 Markets will be able to trade virtual currencies on behalf of the customer and for the customer's account, within agreed limits, but that this is done in K33 Markets’ name. K33 Markets is obliged at all times to keep these funds separate from K33 Markets’ own funds, so that the customer's virtual currencies will be protected against K33 Markets’ creditors through separatist right. The customer's virtual currencies are the customer's sole property, including those managed and/or custodially kept by K33 Markets.
11. Restrictions on Use
11.1 The Customer accepts to use K33 Markets’ platform in accordance with laws, regulations, guidelines, standards, tax obligations and other guidelines that apply in the Customer's jurisdiction. It is not permitted to use or encourage others to use K33 Markets’ platform in the following ways:
- Impersonate someone else or provide false or misleading information relating to, for example, identity (name, ID, account number, telephone number, virtual addresses, country of origin, Facebook account, etc.).
- Transfer, lend, rent or sell the account to others.
- Trade in or store funds that are directly or indirectly derived from illegal activity such as money laundering, terrorism or tax evasion.
- Use K33 Markets’ platform in a manner that is or may be harmful to K33 Markets’ reputation, website, services, servers or network.
- Engage in data mining, data harvesting or copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise exploit the content of K33 Markets’ platform, without the prior written consent of K33 Markets.
- Violate the K33 Markets name when registering or using it in any way, including trademark usage, use in domain names or in company names.
11.2 K33 Markets is using tools and resources (including PEP lists, sanction lists, blockchain forensic tools and publicly available data) to ensure proper use of the services. K33 Markets is taking misuse of its services seriously and is cooperating with authorities to prevent and/or address such cases of misuse. K33 Markets might be required to share information with authorities in relation to unlawful activities on its platform or misuse of its services.
12. Abuse Can Lead to Halt in Services
12.1 K33 Markets can immediately deny the Customer access to the service, stop active orders and possibly freeze funds if there is a suspicion that the Customer:
- Violates these terms of use.
- Violates or is suspected by K33 Markets to violate Norwegian, foreign or international laws or accepted market practices.
- Otherwise misuses K33 Markets’ services
12.2 If K33 Markets suspects that there is an abuse of its services, it may at any time require the Customer to provide additional information in order to investigate the purpose of the Customer relationship further. The Customer agrees to provide truthful and accurate information upon request from K33 Markets within the time frame specified by K33 Markets. If the Customer does not comply with K33 Markets’ requests, K33 Markets can limit, suspend or terminate the customer’s access to its services.
13. Limitation of Liability and no Warranties
13.1 K33 Markets will do its best to keep the platform safe, user-friendly and functional. However, K33 Markets cannot guarantee that the platform is safe and operational at all times, and the website and services are provided "as is" without warranties of any kind. Hereunder the Customer acknowledges that K33 Markets does not guarantee safety, freedom of error, continuity, accuracy, reliability or that the platform and services do not interfere with third party rights or are suitable for a particular purpose.
13.2 To the extent permitted by law, K33 Markets is not liable for costs, claims, damages or losses arising directly or indirectly from:
- The Customer's use of K33 Markets’ services.
- Any kind of error or inaccuracies on K33 Markets’ platform, such as error in the price display, which lead to K33 Markets cancelling the order- Delays in order completion.
- Disturbances on the website, viruses or other malicious software - Unauthorized use of the Customer's account, including negligent storage of passwords etc.
- Breach of security, such as hacking of the Customer's account or other criminal activity, or action taken by third parties that affect K33 Markets.
- Power outages, strikes, labour disputes, riots, revolutions, chaos, fire, flood, tornado, explosion, war, pandemics, decisions or actions by the authorities, court decisions, bankruptcy or other force-majeure-like events.
- Any measures taken by K33 Markets, such as suspending, prohibiting, limiting or winding up the Customer's account.
13.3 In the absence of gross negligence or intent on the part of K33 Markets, K33 Markets is also not liable for indirect losses, consequential losses or consequential damages, including data loss.
14. Intellectual Property Rights
14.1 K33 Markets, or K33 Markets’ licensors, is the owner of all intellectual property rights associated with K33 Markets’ platform and services. The Customer acknowledges and agree that copyrights, databases, trademarks, patents, etc., associated with K33 Markets’ website and service remain the property of K33 Markets and/or K33 Markets’ licensors. The Customer is only permitted to use K33 Markets’ website and services, including intellectual property rights, in accordance with these terms of use as expressly approved by K33 Markets.
15. Privacy
15.1 In order to provide the service, it is necessary for K33 Markets to process certain personal data about its customers. A description of K33 Markets’ collection and processing of customers' personal data can be found in the Privacy Policy.
16. Right to Cancel
16.1 The Customer does not have a right of cancellation for the purchase and sale of cryptocurrency. K33 Markets’ services are exempt from the right of withdrawal, cf. Section 22(d) of the Cancellation Act (Nw: angrerettloven) .
17. Complaints and Disputes
17.1 The Customer is encouraged to contact K33 Markets before complaints or disputes are brought before the competent authority or courts. K33 Markets will attempt to resolve any disputes amicably by evaluating all information about the specific case. The Customer will find K33 Markets’ contact information in Clause 19.1..
17.2 The Customer has the right to complain about the service to a competent authority which can process the case. For more information about complaint, see: Consumer Council. The Customer also has the opportunity to complain through the European Commission’s complaints portal. This is particularly relevant if the customer is a consumer resident in another EU/EEA country. For more information on complaints using the European Commission's Complaints Portal, see: https://ec.europa.eu/odr.
17.3 These terms and all cases regarding the Customer's access to and use of K33 Markets’ services, including disputes, are governed by Norwegian law. Disputes relating to the terms of use or K33 Markets’ website and services may be brought before the courts. Oslo District Court shall be the venue for any court proceedings.
18. Change and Termination of Customer Relationship
18.1 K33 Markets reserves the right to revise, change or update the terms of use. If terms which are significant are changed, K33 Markets will notify its customers before the changes take effect. The Customer has the option to terminate the customer relationship if they do not accept the changes. As long as the Customer uses K33 Markets’ services, the Customer accepts the current version of the terms of use at any given time. The most recent version of the terms of use will always be available on K33 Markets’ website.
18.2 The Customer can delete their account with K33 Markets free of charge and at any time by contacting markets@k33.com, and thereby terminate their customer relationship. K33 Markets will send a confirmation that the customer relationship has been terminated by e-mail.
18.3 K33 Markets also reserves the right to change the services, including terminating all or part of the services. In the event of significant changes, the Customer will be notified and given the opportunity to terminate their customer relationship before the changes take effect. If K33 Markets no longer provides any of the services, including storage in a custodial wallet, the Customers will be notified at least 14 calendar days before the relevant service is terminated.
18.4 Upon termination of the service, the Customer must immediately stop using the service. Upon termination of the custodial wallet, the customer must immediately transfer or remove all amounts deposited or transferred and ensure that no additional amounts are transferred to the account after the termination. K33 Markets is not liable for losses incurred as a result of funds the Customer fails to transfer or remove from the custodial wallet, and/or as a result of funds being transferred to the Customer's custodial wallet, after termination of service.
19. Contact
19.1 The Customer may contact K33 Markets if they have any questions related to the terms of use or K33 Markets’ website and services.
Company Name: K33 Markets AS
Org. No: 919578998
Email: markets@k33.com
Visiting address: Munkedamsveien 45, 0250 Oslo, Norway
Didn’t find the answer you are looking for? Contact us at markets@k33.com